Offering services to the Healthcare, Commercial, Government and Retail Markets.
Third Party Collections:
We offer full-service third party collection agency services. Delinquencies are often a difficult and sensitive area for your customers since they tend to form close bonds with you during the course of your business relationship. PHG can work with your customers to help them find solutions to their delinquencies. From payment plan management to creative settlement strategies we work with, not against, your customers. Services offered nationwide including in-house
legal counsel.
Business Support Services (BSS):
Today’s economy demands that business become a leaner, more dynamic, agile and flexible operation. As workloads vary, people often find that they have too much to do and no one to whom they can delegate. And if they do delegate then they are often uncertain that deadlines will be met and that sufficient attention to detail will be paid to important projects. Our Business Support Services (BSS) group provides that administrative flexibility allowing you to focus on driving your business. Your virtual personal assistant is ready to help with billing/collections, call center marketing campaigns, patient reminders, customer service opinions and surveys, and special projects.
Early Intervention Management:
Business writes-off billions of dollars a year in uncollected debt and often, it could have been avoided. PHG offers our clients our very successful Early Intervention Management services in order to identify markers early to prevent bad debt from occurring.
Returned mail/skip tracing - identify correct demographics faster
Pre-collection Call Campaigns - drive calls back to your collection staff
Pre-collection Letter Campaigns – identify customer delinquencies early
A/R Clean-up and Acceleration:
PHG helps our healthcare providers with their active accounts, usually aged over 180 days from service date. We will also work on special projects designated by the providers to help reduce their Days Sales Outstanding (DSO) and increase cash flow. Special project clean up allows providers to have their staff focus on current A/R while PHG handles older, more difficult accounts. Our in-house healthcare team is well versed in reimbursement across all payer types and is experienced in working credit balances, unidentified/unapplied and other patient accounting issues.
Training and Education Services:
PHG provides training for staff with a focus exclusively on Receivables Management. Through our comprehensive curriculum, measurable assessments, and hands on approach we are able to meet the individual learner’s needs. Our approach to training and educational services is designed with your time and budget in mind.
